At Livian Hikes, we aim to ensure your satisfaction with every purchase. This policy outlines the conditions under which you can return products and request refunds.
1. Eligibility for Returns
- Products must be unused, in original condition, and in their original packaging.
- Returns must be requested within 7 days of receiving the order.
- Items that are personalized, damaged due to misuse, or not in original condition are not eligible for returns.
2. Initiating a Return
To initiate a return, please contact us at [email protected] with your order details, including your name, order number, and reason for the return. Our team will guide you through the process.
3. Return Process
- Once your return request is approved, you will receive instructions for returning the product.
- Customers are responsible for safely shipping the product back to the designated address.
4. Refunds
- Since Livian Hikes operates on a cash-on-delivery basis, approved refunds will be processed via alternative arrangements as agreed with the customer.
- Refunds will be issued only for the cost of the product. Shipping or delivery charges are non-refundable.
5. Exchanges
- Exchanges may be offered for defective or damaged items.
- Please contact us immediately at [email protected] to arrange an exchange.
6. Damaged or Defective Products
If you receive a defective or damaged product, please notify us within 48 hours of delivery with photographs showing the issue. We will arrange a replacement or refund at no additional cost.
7. Contact Us
For any questions regarding returns, exchanges, or refunds, please reach out to [email protected]